Hoe kunnen we je helpen?
Stel je vraag hieronder voor een antwoord.
Can I withdraw from the rental agreement if I find out after moving in that the accommodation doesn't correspond to the listing description?
Yes. If the coliving space is significantly misrepresented through the information provided in the listing at the time your booking request was sent to the host (upon completion, the current status of the listing is saved in our system database), you have the right to withdraw from the Renters Terms until 3 p.m. on the day following your move-in date.
For example, if the handover takes place on a Tuesday, you can withdraw from the Renters Terms until 3 p.m. on Wednesday if the space doesn’t match the listing description.
In the event of a discrepancy with the information provided by the host on Coliving.com, you are entitled to a refund of the first month's rent, as the Renters Terms will be terminated from the start date.
What to do in this case?
If the booked accommodation doesn’t match the listing description from the moment the booking request was sent to the host, immediately notify our Customer Support team by email (support@coliving.com).
Please describe exactly where the discrepancy occurred and include evidence, such as photos of the booked accommodation. Our Customer Support team will contact you as soon as possible.
The option to withdraw from the Renters Terms is no longer available once you confirm the smooth handover of the accommodation or the withdrawal deadline expires (i.e., by 3 p.m. on the day after the handover).