Listing - Media

Quick answer: Use the Media page to upload and organize photos, add room-specific images, and include optional 3D tours or videos. Strong media helps residents understand the space before they book and reduces uncertainty.

In this article

• What the Media page controls
• Before you start
• Add photos by category
• Choose cover image and order
• Add room photos
• Add a 3D tour
• Add video
• Common mistakes to avoid
• What to review before saving

What the Media page controls

The Media page controls the visual evidence for your listing. Photos, room images, 3D tours, and videos help residents understand layout, quality, amenities, light, style, and room options.

For many residents, photos are the first trust signal. Good media can improve conversion, while unclear or misleading media can create repetitive questions or disappointment after move-in.

Before you start

Prepare these assets before editing:

• Bright landscape photos of bedrooms, bathrooms, kitchen, living areas, workspaces, and building entrance
• Photos for each room type
• Community or shared-space photos, if relevant
• 3D tour link, if available
• YouTube or Vimeo video link, if available
• Captions or notes for anything residents may misunderstand

Add photos by category

Add photos to the relevant categories, including property or common areas, community, and room types.

Use bright, high-resolution landscape photos where possible. Show the spaces residents will actually use, not only decorative close-ups.

Helpful photo coverage:

• Bedroom or room type
• Bathroom
• Kitchen
• Living room or lounge
• Workspace
• Laundry
• Outdoor area, if available
• Building entrance or exterior
• Community spaces and events, if accurate

Cover image and order

Put the strongest image first because it affects how residents judge the listing in search and on the listing page.

The first photos should quickly answer: What is this place like? Is it clean? Does it match my needs? Can I picture living here?

Reorder photos so the listing tells a clear visual story: exterior or hero image, shared spaces, rooms, bathrooms, amenities, and community.

Room photos

Add room-specific photos to the matching room type. Residents should be able to see what each bookable option looks like.

If two room types have different sizes, bathrooms, beds, views, or furniture, use separate photos so residents do not assume every room is identical.

3D tour

Add a supported Matterport tour link if available. A 3D walkthrough helps residents understand layout and can improve trust, especially for remote bookings.

Check the tour before saving to make sure it opens correctly and shows the current property.

Video

Add a YouTube or Vimeo video when it helps show the property or community.

Keep it accurate and relevant to the listing. Avoid videos that include outdated rooms, direct contact details, or unrelated brand marketing.

Common mistakes to avoid

Avoid these issues before saving:

• Dark, blurry, stretched, or portrait-only photos
• Duplicate photos that make the gallery feel thin
• Photos that hide damage or misrepresent room size
• Photos of amenities residents cannot access
• Room photos assigned to the wrong room type
• Outdated 3D tours or videos
• Photos with phone numbers, websites, or social handles

What to review before saving

Before you move to the next listing step, check that:

• The cover image is strong and accurate
• Photos show all important spaces
• Each room type has matching photos where possible
• Media matches the amenities, descriptions, and room setup
• 3D tour or video links work
• No private contact details appear in media

Clear media helps residents trust the listing before booking and gives support better context when answering questions.