Wallet - Payouts

Quick answer: The Payment Accounts section is where hosts add and manage payout accounts used to receive eligible booking payouts. Add an account before accepting bookings, keep verification complete, and make sure the default account is the one you want Coliving.com to use.

What Payment Accounts means

Payment Accounts are payout accounts. They tell Coliving.com where eligible host payouts should be sent after booking funds are ready to be released.

They are different from saved payment methods. A saved payment method is used when your host account needs to pay Coliving.com. A Payment Account is used when Coliving.com sends funds to you.

Add a payout account

Click Add in the Payment Accounts section to add a payout account. The setup flow may ask for bank details, PayPal details, Stripe information, business information, or identity verification depending on the payout provider and country.

Use account details that match the person or business receiving the payout. Mismatched names, incomplete bank information, unsupported countries, or unsupported currencies can delay approval.

Setup and verification status

The Setup column shows whether the payout account still needs action. If setup is incomplete, the account may appear in the wallet but still be unable to receive payouts.

Complete any required verification as early as possible. Waiting until a payout is due can create avoidable delays because providers may need time to review account or identity details.

Currency and account details

The Currency column shows the currency connected to the payout account. Check it before assigning or relying on the account for bookings.

If a booking payout uses a different currency, conversion, provider rules, or routing fees may apply. For exact accounting, compare the booking payout breakdown with wallet transaction records.

Default payout account

If you have more than one payout method, mark the account you want Coliving.com to use by default. The default payout method should be active, verified, and able to receive the currency used for the booking payout.

When changing payout details during active bookings, check your open bookings and upcoming payouts first. A payout method change may not apply to a payout that is already being processed.

Payout fees

The payout fee shown near the Add button is the fee rate displayed for payout handling from this wallet area. It helps you understand that payout processing can have a cost.

The final payout amount may still depend on the booking amount, booking currency, payout currency, provider, transaction fees, and any booking-specific adjustments. Review payout records for the final numbers.

What can delay a payout

Common causes of payout delays include:

Missing or unverified payout account details
A payout method that cannot receive the payout currency
Required identity, business, or bank verification
A booking, cancellation, chargeback, or dispute still under review
Provider processing time after Coliving.com releases the payout

Keep your payout method active and verified before accepting bookings to reduce the chance of delays.

What to check before contacting support

If a payout looks blocked or delayed, collect the booking number, payout method name, payout status, expected amount, currency, and any provider error shown in the wallet.

Then contact Coliving.com Support from the Help Center with those details. This helps the team check the booking, wallet transaction, and payout provider state faster.