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What happens when a request expires
A request you don't respond to within 48 hours becomes a missed booking on your account. From the resident's perspective it looks like silence. From the platform's perspective it counts worse than a decline would have.
What the resident sees
- The request status changes — they see it expired with no action.
- They receive a notification.
- They can submit a new request — to you or anyone else.
What you see in your account
- The booking shows up in Bookings under your missed/past requests.
- Your missed bookings count goes up on Performance review.
- Your response time and declining rate also feel the effect.
- Sustained missed bookings can affect your search ranking.
What you can still do
If you wanted that booking:
- Message the resident in the Inbox — apologise, briefly explain, invite them to send a new request.
- Make sure the dates are still open in your calendar.
- Respond fast when the new request arrives — your trust with that resident is already shaky.
Many residents will give you a second chance, especially if your reason is human.
How to prevent it
- Push notifications on your phone — don't rely on email alone.
- Team coverage — invite a team member who can cover when you can't.
- A pause schedule — if you'll be unavailable for more than a day, contact support to pause the listing.
- Even a 30-second placeholder reply counts as engagement and keeps the resident interested.
Frequently asked questions
Q: Can the 48-hour timer be paused or extended? A: No.
Q: I responded just after it expired. Does that help? A: It can rescue the relationship (the resident may still book), but the missed booking is recorded.
Q: Do missed bookings affect my account? A: A single one won't. A pattern over time will affect ranking and can trigger a performance warning.