Listing - Bookings

Quick answer: Use the Bookings page to control how residents can book, what stay rules apply, and which expectations they accept before sending a request or confirming a stay.

In this article

• What the Bookings page controls
• Before you start
• Set minimum stay
• Choose instant booking or request booking
• Set trial, notice, and booking windows
• Choose cancellation policy and contract type
• Write booking rules
• Common mistakes to avoid
• What to review before saving

What the Bookings page controls

The Bookings page defines the rules around reservation flow, stay length, timing, cancellation expectations, contract type, and booking rules.

These settings shape resident expectations before they pay or send a request. They also help your team avoid bookings that are too short, too soon, too far in advance, or outside your operational process.

Before you start

Prepare these decisions before editing:

• Shortest stay you accept
• Whether residents can book instantly or must request approval
• How much advance notice your team needs
• How far ahead residents can book
• Whether you offer a 1 Month Trial
• Cancellation policy
• Contract type
• Booking rules residents must accept

Set minimum stay

Set the shortest stay you accept. Residents should not be able to book a stay shorter than this value.

Choose a minimum stay your team can actually support. If your operations, contract, or local rules require a longer stay, reflect that here rather than explaining it later in messages.

Instant booking or request booking

Instant booking can improve conversion because residents can confirm faster. Request booking gives you a review step before accepting.

Choose instant booking if prices, availability, rules, and operations are ready for automatic confirmation. Choose request booking if your team needs to review residents, documents, or room fit first.

Trial, notice, and booking windows

If you offer a 1 Month Trial, enable it only when your team can support that policy.

Set advance notice so your team has enough time to prepare the room, coordinate check-in, and confirm details. Set the maximum days before move-in if you do not want residents booking too far ahead.

Cancellation policy and contract type

Choose the cancellation policy and contract type that match your legal and operational setup.

Residents see these details during the booking process, so keep them consistent with your written booking rules, agreement, and support process.

Booking rules

Use booking rules for important expectations residents should know before booking.

Good booking rules cover:

• Quiet hours
• Guests and overnight visitors
• Smoking
• Parties or events
• Pets
• Required documents
• Cleaning expectations
• Community expectations

Keep the text direct and resident-friendly. Avoid legal jargon unless it is required.

Common mistakes to avoid

Avoid these issues before saving:

• Setting instant booking before prices or availability are reliable
• Using a minimum stay that conflicts with your contract
• Forgetting enough advance notice for room preparation
• Choosing a cancellation policy that does not match your written process
• Hiding important house rules in messages instead of booking rules
• Writing rules in a way residents cannot understand before booking

What to review before saving

Before you move to the next listing step, check that:

• Minimum stay matches your operating model
• Booking mode matches your team's review process
• Notice windows are realistic
• Cancellation policy and contract type are correct
• Booking rules are complete, clear, and resident-friendly

Clear booking settings reduce cancellations, disputes, and manual follow-up.