Listing - FAQs

Quick answer: Use the FAQs page to answer common resident questions before they contact you or support. Good FAQ answers make the listing easier to understand and help Fin give accurate responses.

In this article

• What the FAQs page controls
• Before you start
• Choose topics
• Answer template questions
• Write useful answers
• Understand pending approval
• Use apply-to-all carefully
• Common mistakes to avoid
• What to review before saving

What the FAQs page controls

The FAQs page stores structured answers to common resident questions. These answers can support residents, your team, Coliving.com support, and Fin.

FAQs are most useful when they are specific to the listing. They should answer the questions residents ask before booking, during move-in, and throughout the stay.

Before you start

Prepare answers about:

• Bills and utilities
• Cleaning
• Guests and visitors
• Pets
• Smoking
• Quiet hours
• Workspaces and internet
• Laundry
• Maintenance
• Check-in and move-out
• Local registration or required documents
• Community expectations

Choose topics

Select each topic and review the template questions. Topics help residents and support find answers quickly.

Use the topics that apply to this listing. If a topic is irrelevant, skip it rather than adding a vague or generic answer.

Template questions

Coliving.com provides the questions; hosts provide the answers.

Answer every question that applies to the listing. If the answer depends on the room type, house, or city, explain the difference clearly.

Answers

Keep answers clear, factual, and consistent with Bookings, Instructions, house rules, and cancellation policies.

Good answers are:

• Specific
• Short enough to scan
• Written in resident-friendly language
• Consistent with the rest of the listing
• Clear about limits, fees, and required actions

Good example:

• Yes, weekly cleaning of shared spaces is included. Residents are responsible for keeping their own room clean and washing dishes after use.

Avoid:

• It depends. Ask our team.

Pending approval

For published listings, some FAQ updates may show as pending until approved. The live listing may continue showing the previous answer until review is complete.

If the answer affects resident expectations, such as fees, rules, or check-in details, make sure the update is clear and complete before submitting it.

Apply to all listings

Use apply-to-all only when the answer is truly identical across every listing.

Keep answers listing-specific when details differ by property, room, location, or policy. A copied answer can create incorrect expectations if one home has different rules or services.

Common mistakes to avoid

Avoid these issues before saving:

• Leaving answers blank for important topics
• Writing answers that conflict with booking rules or instructions
• Using internal jargon residents will not understand
• Copying answers across listings when details differ
• Saying "contact us" instead of answering the question
• Forgetting to mention fees, limits, or required documents
• Updating published FAQs without checking pending approval status

What to review before saving

Before you finish this step, check that:

• Important resident questions are answered
• Answers are specific to this listing
• Rules, fees, and limits are clear
• Answers match Bookings, Prices, Instructions, and house rules
• Apply-to-all is only used for truly identical answers

Good FAQs reduce repetitive messages and give Fin stronger, safer information to use when helping residents and hosts.