Listing - Instructions

Quick answer: Use the Instructions page to add operational details residents need before and during move-in, including arrival times, contact person, directions, move-in steps, and house manual information.

In this article

• What the Instructions page controls
• Before you start
• Set move-in and move-out times
• Add the contact person
• Write directions
• Add move-in instructions
• Add the house manual
• Common mistakes to avoid
• What to review before saving

What the Instructions page controls

The Instructions page helps residents arrive smoothly and understand how to use the home after booking. These details are operational, so accuracy matters.

Good instructions reduce check-in stress, prevent repeated messages, and help residents get settled faster.

Before you start

Prepare these details before editing:

• Standard move-in and move-out windows
• Name and phone number for arrival contact
• Directions from airport, train station, or common arrival points
• Building entry and check-in process
• Key, lockbox, reception, or access instructions
• Wi-Fi details, if shared through the correct post-booking flow
• House manual notes such as cleaning, laundry, waste, quiet hours, guests, and maintenance

Set move-in and move-out times

Set default move-in and move-out windows. You can still agree different times with a specific resident, but these defaults help set expectations.

Choose times your team can reliably support. If arrival outside the standard window requires approval or a fee, explain that in the relevant instructions or resident communication.

Contact person

Add the name and phone number of the person residents should contact for arrival.

Use a reachable phone number with the correct country code. If the contact changes by property, city, or day of week, keep this page updated.

Directions

Explain how to reach the property from major transport points such as airports, train stations, bus stations, or nearby landmarks.

Good directions mention the most reliable transport options and any details that map apps may miss, such as building entrance, gate, reception, or nearby landmark.

Move-in instructions

Include practical arrival details such as entrance, reception, lockbox, doorbell, staircase, elevator, or check-in process.

Do not include anything that should only be shared after payment unless the system sends it at the appropriate time. Sensitive access details should be handled carefully.

House manual

Add the operating information residents need after arrival.

Useful topics include:

• Wi-Fi
• Quiet hours
• Kitchen use
• Cleaning schedule
• Laundry
• Waste and recycling
• Keys and access cards
• Guests
• Maintenance requests
• Emergency contacts

Common mistakes to avoid

Avoid these issues before saving:

• Using an old contact person or phone number
• Missing country code on phone numbers
• Giving directions that only work for one transport method
• Including private access details in the wrong place
• Forgetting stairs, elevator limits, reception hours, or lockbox location
• Leaving house manual details scattered across messages instead of in one place

What to review before saving

Before you finish this step, check that:

• Arrival and departure times are realistic
• Contact details are current
• Directions are clear for a first-time visitor
• Move-in instructions explain exactly what happens on arrival
• House manual content is practical and up to date
• Sensitive access details are handled appropriately

Clear instructions make move-in smoother and reduce time-sensitive support messages.