Invoice corrections and amendments

Invoices sometimes need fixing — a wrong name, missing VAT number, or a refund that changes the amount. Most corrections are quick.

When an invoice needs correction

Wrong recipient details (guest name, company name, address).
Missing or wrong VAT/tax number.
Currency or amount issue (rare, usually fixed automatically).
Refund issued after the invoice — needs a credit note.
Cancellation after invoice issued — needs a credit note.

Who can request a correction

The recipient of the invoice (guest for booking invoices; you for host fee invoices).
Either party, when the issue affects them (e.g. a resident asks for a corrected name).

How to request

For booking invoices (guest-facing)

The resident requests through their booking page → Request invoice correction. As the host, you can also request on the resident's behalf:

Open the booking in Bookings.
Click Invoice → Request correction.
Specify what needs to change.
Submit.

A corrected invoice is issued, usually within 1–3 business days.

For host fee invoices (your fee invoices)

Go to Wallet → Fee invoices.
Open the invoice in question.
Click Request correction.
Specify the change.
Submit.

What can and can't be changed

Can be corrected

Recipient name and address.
VAT/tax number.
Reference fields (PO number, cost centre).
Currency formatting.
Translation language (some markets support EN/local).

Cannot be changed by a correction

Amounts that reflect actual transactions (the math has to stay accurate).
Dates of the booking or service.
The booking reference number.

For amount-related changes (refunds, adjustments), a credit note is issued separately, not a corrected invoice.

Credit notes

When a transaction changes amount after the invoice (refund, cancellation deduction, etc.), you receive:

The original invoice (unchanged).
A credit note offsetting the difference.

Both stay in your records. Your accountant uses both to reconcile.

Common correction scenarios

Resident moved to a new address mid-booking

The resident can update their address in their account and request corrected future invoices. Past invoices stay as issued (they reflect the address at the time).

Company name changed

The resident requests corrected invoices via their booking page. We re-issue from the requested correction date forward; past invoices remain.

Refund issued after invoice

A credit note is automatically generated and attached to the booking. Both documents appear in the booking's invoices section.

Wrong VAT rate applied

This is rare and usually a result of a mid-booking change in your registration status. Contact support via the help centre with details; they can re-process.

Frequently asked questions

Q: How long do I have to request a correction? A: Within the fiscal year of the original invoice for most corrections; sooner is better. Some corrections after year-end are difficult because tax filings are already submitted.

Q: Are corrected invoices numbered the same as the original? A: They reference the original but have their own correction reference. Both stay in your records.

Q: Will the resident's company accept a corrected invoice? A: Yes, the corrected version is a valid VAT invoice. Most accounting systems accept them as standard.

Q: I noticed a mistake but the resident hasn't. Should I still fix it? A: Yes. Accurate records prevent problems at year-end. The resident will appreciate the proactive fix.