Approve or decline a stay extension

Extensions are residents asking to stay longer. They request through the platform, you see the request and accept or decline. Handle them on-platform so the additional dates have the same protections as the original booking.

How extensions work

A resident extends from their booking page. The request lands in your account similar to a new booking request.

The new period is priced at your current listing rate.
You have the same 48-hour response window.
If accepted, the extension is added to the original booking with the same cancellation policy.

The platform supports extensions in tiers (e.g. 7 days, 30 days, 90 days, etc.).

When to accept

The room is available for the extension dates.
The resident has been a good resident so far.
The current pricing works.

When to decline

The dates conflict with bookings you've already accepted.
Other availability changes (renovation, personal use).
Performance issues during the stay so far.

If you decline, leave a clear note. A resident who's been hosted well for 3 months and gets a curt no will be disappointed.

When pricing has changed

If your listing price changed since the original booking, the extension uses the new price. Tell the resident before they request:

"Happy to extend. Heads up — pricing has gone up since the original booking. Extension months would be at €X/month instead of €Y/month."

Verbal vs platform extensions

Always do extensions through the platform. Off-platform extensions (the resident just stays, paying cash) aren't protected by Coliving's payment, dispute, or payout systems.

If a resident asks to extend off-platform, redirect: "Let's do it through the platform — keeps things covered if either of us needs support later."

Frequently asked questions

Q: Can I shorten an extension after accepting? A: Once accepted, the extension is part of the booking. Shortening follows the cancellation policy.

Q: A resident asked to extend but I'd actually like the stay to end on time. What do I do? A: Decline the extension request politely. The original booking continues to its scheduled end.

Q: Does my long-stay discount apply to extensions? A: It applies to the new instalments if the total stay crosses the threshold — not retroactively.

Q: Can I extend by just a few days? A: The platform allows the extension tiers it offers. Talk to the resident about which tier fits.