How host performance is measured

Performance signals shape where your listing ranks and how the platform views your account. You see them in Performance review.

What the Performance review shows

The page surfaces:

Booking requests — how many requests came in.
Paid bookings — how many turned into paid stays.
Acceptance rate — the share of requests you accepted.
Response time — how long, in hours, between request and your action.
Declining rate — the share of requests you declined.
Missed bookings — requests where you didn't respond in time.
Listing quality score — your LQS as a measure of listing completeness.

These run on a rolling window (recent activity weighs more).

What each one means in practice

Higher acceptance rate is generally better; very low rates suggest a listing-fit mismatch (price too low, audience wrong, dates over-blocked).
Lower response time (in hours) wins more bookings — residents pick the fastest helpful host.
Missed bookings hurt more than clean declines because they tell the platform you're not reachable.
Declining rate above 50% over time signals something to fix in your listing or filters.
LQS is the most actionable thing you control — open the LQS panel on each listing and address red/yellow items.

How performance shapes the platform's view of you

Search ranking — composite signal that improves with high acceptance, low missed, and strong LQS.
Listing visibility — sustained low performance can reduce visibility while things recover.
Listing suspension — only in extreme or sustained cases, with prior warning.

We notify you before reducing visibility, with specific guidance.

What's NOT in your performance

The number of bookings (we judge how you handle them, not raw volume).
Price level (premium listings aren't punished, cheap ones aren't favoured).
Listing age (new listings aren't penalised).
Resident cancellations (only host-related actions count).

How to improve fast

Response time — push notifications on, check the Inbox routinely, get team coverage for off-hours.
Acceptance rate — if you're declining lots, tighten your listing so the wrong residents stop requesting.
Missed bookings — biggest win: never let the 48-hour window expire. A 30-second placeholder reply counts as engagement.
LQS — open the panel and grind through the red/yellow items.

See Improve your response and acceptance rates.

Frequently asked questions

Q: How often do metrics update? A: Regularly — usually within a day of the events that change them.

Q: I had one bad month. Will my metrics recover? A: Yes. The rolling window means new better data dilutes old data over time.

Q: My listing got reviewed and quality score dropped. What now? A: Open the LQS panel — it tells you exactly what's flagged and where in the builder to fix it.