Performance signals shape where your listing ranks and how the platform views your account. You see them in Performance review.
What the Performance review shows
The page surfaces:
- Booking requests — how many requests came in.
- Paid bookings — how many turned into paid stays.
- Acceptance rate — the share of requests you accepted.
- Response time — how long, in hours, between request and your action.
- Declining rate — the share of requests you declined.
- Missed bookings — requests where you didn't respond in time.
- Listing quality score — your LQS as a measure of listing completeness.
These run on a rolling window (recent activity weighs more).
What each one means in practice
- Higher acceptance rate is generally better; very low rates suggest a listing-fit mismatch (price too low, audience wrong, dates over-blocked).
- Lower response time (in hours) wins more bookings — residents pick the fastest helpful host.
- Missed bookings hurt more than clean declines because they tell the platform you're not reachable.
- Declining rate above 50% over time signals something to fix in your listing or filters.
- LQS is the most actionable thing you control — open the LQS panel on each listing and address red/yellow items.
How performance shapes the platform's view of you
- Search ranking — composite signal that improves with high acceptance, low missed, and strong LQS.
- Listing visibility — sustained low performance can reduce visibility while things recover.
- Listing suspension — only in extreme or sustained cases, with prior warning.
We notify you before reducing visibility, with specific guidance.
What's NOT in your performance
- The number of bookings (we judge how you handle them, not raw volume).
- Price level (premium listings aren't punished, cheap ones aren't favoured).
- Listing age (new listings aren't penalised).
- Resident cancellations (only host-related actions count).
How to improve fast
- Response time — push notifications on, check the Inbox routinely, get team coverage for off-hours.
- Acceptance rate — if you're declining lots, tighten your listing so the wrong residents stop requesting.
- Missed bookings — biggest win: never let the 48-hour window expire. A 30-second placeholder reply counts as engagement.
- LQS — open the panel and grind through the red/yellow items.
See Improve your response and acceptance rates.
Frequently asked questions
Q: How often do metrics update? A: Regularly — usually within a day of the events that change them.
Q: I had one bad month. Will my metrics recover? A: Yes. The rolling window means new better data dilutes old data over time.
Q: My listing got reviewed and quality score dropped. What now? A: Open the LQS panel — it tells you exactly what's flagged and where in the builder to fix it.