The Coliving.com host fee explained

The host fee is what Coliving.com keeps from each instalment a resident pays. Here's what it covers, what determines the rate, and how to read it on a payout.

What the fee covers

Payment processing — secure card collection, currency conversion, fraud detection.
Customer support — 24/7 channel for hosts and residents.
Dispute resolution — investigation, decision-making, refund handling.
Chargeback protection — we cover fraudulent chargebacks.
Marketing — Coliving.com brand, SEO, paid acquisition, partnerships.
Product — the platform itself, including ongoing improvements.
Trust & safety — identity verification, content moderation, ban enforcement.

How the rate is set

Your fee is shown in your account fee settings. The standard rate is set per market, varying by:

Market — competitive dynamics and local payment costs differ.
Listing type — single rooms vs. whole apartments may differ.
Promotional programs — some markets run reduced-fee periods for new hosts.

The fee is not negotiable on a per-host basis, but consistently high-performing hosts may automatically qualify for reduced rates as part of incentive programs.

How to read it on a payout

In Wallet, open any payout to see the breakdown:

Resident paid:              €1,000.00
  Host fee:               −€80.00 (8%)
  Adjustments:              €0.00
Your payout:               €920.00

If your fee shows differently on different bookings, common reasons:

Different markets — host fee can vary by resident's country.
Promotional periods — the fee at the time the booking was made applies for the whole stay.
Manual adjustments — credits or charges from support actions.

What the fee does NOT include

VAT/GST on the fee itself — added where local tax law requires; visible separately on your invoice.
Withdrawal fees from your bank — your bank may charge for incoming international transfers.
Currency conversion at your bank — if your payout currency differs from your account currency, your bank's FX applies.

Frequently asked questions

Q: Is the fee deducted before or after VAT on the rent? A: The host fee is calculated on the rent excluding VAT. VAT on the fee itself is charged separately where applicable.

Q: I see two fee lines on my payout — what's that? A: Usually the host fee + VAT on the host fee, listed separately for tax reporting.

Q: Can I pass the fee on to the resident? A: The resident already pays a service fee on their side; you can't double-charge them. You can build your fee into your headline price (most hosts do).

Q: How do I see all fees year-to-date? A: Wallet → Export → filter by date range.