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What if I find out when I move in that the accommodation doesn't match the description?

You might be asking: What should I do right away if the place is materially different from the listing?

Quick answer: Document the issue and contact support immediately through your booking thread. Coliving.com can review your case under Resident Terms and help with next steps.

What Coliving.com can confirm

  • You can report move-in mismatches via your booking messages in Inbox and share photos/videos.
  • Coliving.com can review whether the issue falls under platform terms and guarantee protections.
  • If applicable, support can guide you through resolution and available platform remedies.
  • Read Coliving.com money-back guarantee explained for policy details.

What depends on the host and local laws

  • Day-to-day property conditions and local legal definitions can vary by location.
  • Final onsite remedies may involve host-side operations and jurisdiction-specific rules.

This can vary by property and local regulations. Please confirm final details directly with the host.


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