Money-back Guarantee

At Coliving.com, we stand behind the accuracy and quality of our listings. We recognize that your satisfaction is paramount, and it's essential that you get what you pay for. That's why we offer a Money-back Guarantee to ensure that you are protected against significant misrepresentations.

How the Money-back Guarantee Works

On Move-in Day:
When you move into your coliving space, if you find that the property significantly deviates from the description provided on our platform — whether it’s due to missing amenities, incorrect property features, or any other critical discrepancies — you are covered by our Money-back Guarantee.
Eligibility for Refund:
You must report the issue on the day of your move-in to qualify for the Money-back Guarantee. Prompt reporting is crucial to ensure timely resolution.
Once you report an issue, you are eligible for:
- A Full Refund:
- If the discrepancies are too significant and you choose not to stay, you can opt for a full refund.
- Alternative Accommodation:
- If you prefer to stay with us, we will provide an alternative coliving option that matches or exceeds the standards of your original booking.

Process for Claiming the Guarantee

Immediate Notification:
Attempt to resolve the issue by discussing possible solutions with the host first.
Then, notify our Customer Support team upon discovery of the discrepancy. This can be done via email, or directly through our platform.
Documentation:
Provide photos or other evidence of the discrepancy to support your claim. This helps us verify the issue quickly and take appropriate action.
Review:
Our team will review your claim, verify the evidence, and assess the severity of the misrepresentation.
Resolution:
Based on the findings, we will process a full refund or arrange alternative accommodation.

Why We Offer This Guarantee

Confidence in Booking:
We want you to book your coliving space with confidence, knowing that you will receive exactly what was advertised.
Commitment to Quality:
Our Money-back Guarantee underscores our commitment to maintaining high-quality standards and ensuring that our listings accurately reflect the true nature of the property.
Customer Satisfaction: Your satisfaction is important to us, and this guarantee ensures that your expectations are met or exceeded when booking through Coliving.com.