How can we help you?

Just pop your question below to get an answer.

Topics

What if I find out when I move in that the accommodation doesn't match the description?

You might be asking: What should I do right away if the place is materially different from the listing?

Quick answer: Document the issue and contact support immediately through your booking thread. Coliving.com can review your case under Resident Terms and help with next steps.

What Coliving.com can confirm

  • You can report move-in mismatches via your booking messages in Inbox and share photos/videos.
  • Coliving.com can review whether the issue falls under platform terms and guarantee protections.
  • If applicable, support can guide you through resolution and available platform remedies.
  • Read Coliving.com money-back guarantee explained for policy details.

What depends on the host and local laws

  • Day-to-day property conditions and local legal definitions can vary by location.
  • Final onsite remedies may involve host-side operations and jurisdiction-specific rules.

This can vary by property and local regulations. Please confirm final details directly with the host.


How was your experience?
Sign up
Or
First name
Last name
Email
By signing up, you agree to our Terms of Service.

Already have an account?

Log in
Or
Email
Password
Remember me
Forgot password?

Don't have an account?

Popular destinations

Or browse...

Top Cities
Top Searches
Africa
Latin America
Asia
Europe
North America
Oceania