Wallet - Payment methods

Quick answer: Use Payment methods in your wallet to add, review, or remove saved payment details used for Coliving.com charges. Keep at least one valid payment method available when your account needs to pay platform charges, adjustments, or other host-related balances.

What payment methods are used for

Payment methods are different from payout methods. Payment methods are used when your host account needs to pay Coliving.com. Payout methods are used when Coliving.com sends eligible host funds to you.

Check both areas if you manage bookings, adjustments, or account balances.

Add a payment method

Open your wallet, choose Payment methods, and follow the secure setup flow. Make sure the card or bank details are current, usable for online payments, and authorized by the account owner.

After adding the method, confirm it appears in the wallet before leaving the page.

Keep payment details current

Expired cards, blocked cards, insufficient funds, or bank authentication requirements can cause payment failures.

Review saved payment methods when a card expires, your billing contact changes, your business entity changes, or you receive a payment failure notice.

Removing or replacing a payment method

Before removing a payment method, add and verify the replacement method. This is especially important if there are active bookings, pending charges, or open account balances.

If the wallet does not allow you to remove a method, it may still be needed for an active payment flow or unresolved balance.

When a payment method fails

If a saved payment method fails, check the card status, billing details, bank authentication request, and available funds. Then retry with the same method or add a new method.

If the failure continues, contact Coliving.com Support with the error message and the payment method type. Do not send full card or bank details in messages.