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Help Center

Help center pages

How Coliving.com works

What is the minimum stay? Are coliving spaces on Coliving.com safe? What is included in the rental price? How can I contact Coliving.com? What steps are there to move into a coliving space? Do I have to pay a deposit or any additional fees to Coliving.com? How do I know if a room is available? Can I read the Rental Agreement before I sign it? Can I personally visit the place before moving in? Can I contact the host before I make a reservation request? Are all coliving spaces furnished? Does the monthly price change according to the length of the stay? What if I find out when I move in that the accommodation doesn't match the description?

Reservations

Can I cancel my reservation request? The host hasn't responded to my reservation request. What should I do? How can I book my selected accommodation? The host has declined my reservation request. What should I do? How long does it take for the host to respond to my reservation request? What happens after the host approves my reservation request?

Rental agreements

Can I terminate the lease agreement before I move in? (Cancellation policy) What happens after I sign a rental agreement? Can I terminate the rental agreement early (after I've moved in)? Is it possible to get a physically signed Rental agreement for visa purposes? How much time do I have to sign a rental agreement? Is it possible to change the data in the accepted rental agreement? Can I withdraw from the rental agreement if I find out after moving in that the accommodation doesn't correspond to the listing description? The host has accepted my reservation request. How can I sign the lease agreement?

Payments

What methods can be used to pay the rent? When do I have to pay the rent? Can I pay the rent in cash? In what currency should I pay the rent? Is it possible to pay two rents in advance? Can I get an invoice or other proof of rent payment? Is it possible to change the due dates of payments? Is it possible to split the payments among several people?

Move-in and move-out

What if the landlord requires a deposit? How does the move-out process work? What should I do before moving in? What if the accommodation isn't as described on Coliving.com or something is wrong? How does the move-in process work?

During my stay

What if an unexpected situation occurs?

Guarantee

Easy cancellation No Booking Fees Trusted hosts Money-back Guarantee Payment protection Price Match