How can we help you?

Just pop your question below to get an answer.

Topics

How does the move-out process work?

Preparing for Move-Out: 

As your move-out date approaches, you are required to restore the accommodation to the condition in which you received it from the host. This usually involves general cleaning and ensuring all personal belongings, especially valuable items like personal documents, money, and electronics, are packed up.

We recommend that you take extra care when cleaning the accommodation and aim to return it in the same condition, or better, than when you moved in. Some hosts might not want you to do the cleaning yourself, and have charged (or not) for a professional cleaner.

 

Tip for Leftover Supplies: 

If you have accumulated staples like flour, pasta, and salt during your stay, it's your choice whether to leave them in the kitchen for the next residents or to dispose of them. We suggest leaving only full or slightly used packages of non-perishable items and discarding any liquids.

 

Arranging Move-Out Times: 

The specific time for returning the accommodation to the host is detailed in the reservation details. If you need to negotiate an earlier or later departure, please contact your host to discuss an individual agreement.

 

Documenting the Accommodation Condition: 

Before handing over the accommodation, document its condition with photos to ensure that all details are recorded. The handover should be done in person. Remember to sign the takeover protocol, which is crucial for a smooth handover. If the host overlooks this step, remind them and insist on its completion to avoid any misunderstandings.