Cancellation due to COVID-19:
If COVID-19 affects your travel plans, your host’s cancellation policy will still apply.
If your reservation doesn’t qualify for a full refund, you can always message your host to find out if they’re willing to give you a full refund because of the particular circumstance.
Please carefully review the host's cancellation policy when booking and consider choosing an option that provides more flexibility.
In case you need to cancel your stay, please check with your travel insurance about what is covered.
When you cancel a booking before your move-in:
In case you cancel your own booking after it's paid and confirmed, a refund will depend on your landlord's cancellation policy — flexible, moderate, strict, and non-refundable — and on the day you cancel your booking. Depending on these two factors, you may be entitled to 100%, 50%, or no refund.
Cancellation Policy: Full
Your 1st month's rent will be 50% refunded if you cancel up to 24 hours before.
Cancellation Policy: Flexible
Your 1st month's rent will be refunded 50% if you cancel up to 7 days before.
Cancellation Policy: Moderate
Your 1st month's rent will be 50% refunded if you cancel up to 14 days before.
Cancellation Policy: Strict
Your 1st month's rent will be 50% refunded if you cancel up to 30 days before.
Cancellation Policy: Non-refundable
No cancellation after a booking is accepted.
Nb. The cancellation policy is selected by the host.
The service and transaction fee are non-refundable.
You can view the full Cancellation Policy here.
To cancel your booking, please do so from your Booking Details.