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What if the accommodation isn't as described on Coliving.com or something is wrong?
Accommodation Not as Described:
It may happen that the coliving space does not match the listing description on Coliving.com (for example, there are fewer beds than indicated in the photos, virtual tour, or description).
If a significant discrepancy impedes or makes it impossible to stay in the accommodation, you have the right to refuse to take over the space and withdraw from the Renters Terms.
Accommodation is Very Dirty:
Generally, if the accommodation is in a very poor state of cleanliness, we recommend that you refrain from proceeding with the handover and treat the situation as if the accommodation does not correspond to the listing description. Ask the host to do a thorough cleaning or give you another room. Remember, documenting the issues with photos is crucial as it provides concrete evidence of the situation.
First, try to negotiate with the host. If that does not work, contact the Customer Support team at support@coliving.com and provide the evidence. We will help you with the next steps.
