Guests Terms

Last Updated: 10 January, 2021

By booking through Coliving.com, you agree to act in accordance with these Terms of Use.

Coliving.com is a coliving accommodation service provided by Coliving, Inc.

This Agreement defines the terms and conditions (the “Terms” or the “Agreement”) for Guests when booking coliving properties offered through Coliving.com and third-party websites (“Sales Channels”).

By making a booking, you (“Guest”) are agreeing with the Terms of the owner or the property manager of the offered property (“Property Manager”). Coliving.com acts as an intermediary between you and the Property Manager and shall be only liable as such. Where reference in these booking conditions is made to Coliving.com taking action, that action is taken on behalf of the Property Manager.

A booking shall always be subject to these Terms, which, together with the Booking Details, form an agreement between you and the Property Manager. Any amendments to these Terms shall only be valid if they are made in writing and provided on/before check-in. If you choose to order or buy additional services or products from the Property Manager, or should you be provided with any other services or products not included in these Terms, such as transfers from the airport, trips or excursions, or similar, these additional services or products will represent a separate agreement between you and the Property Manager of the coliving property or the facilitator of the service/product.


1. Rental


1.1 Move In
The Booking Details contains information regarding travel directions, contact details of the Property Manager, and the time at which the coliving property is ready for check-in. The key/code will only be provided if the full rent has been paid in accordance with the booking conditions and upon presentation of the Booking Details and a valid Government ID.

1.2 Room Type
You acknowledge that you are booking a room/bed by type, not a specific unit. Following the booking, the Property Manager will place you in a specific unit based on information gathered in the booking process. Once in residence, they reserve the right to reassign you to a different unit should they deem it necessary or appropriate, solely at their discretion.

1.3 Month-to-month
This agreement renews automatically at the start of each month if not expressly terminated by either party with 30 days notice. There might be a minimum period before you can cancel your stay, which is shown in the Booking Details. Members may not sell, transfer, or sublet any portion of the property covered by this Agreement to any other person.

2. Guests


2.1 Age of Guest(s)
When booking a coliving property, the Guest making the booking, and staying, must be at least 18 years old, and you warrant that you are at least 18 years old. The Property Manager shall be entitled to reject a Guest if the Age limit is not met. Be aware that the Property Manager may also demand a higher Age limit than 18.

2.2 Number of Guests
At any time, the booked room/bed may not be occupied by more than the maximum number of guests stated on the Booking Details or what has been agreed to directly with the Property Manager. If you have paid for additional guests, then the maximum guests is the maximum guests plus paid for extra guests.
If the booked room/bed is occupied by more than the maximum number of guests allowed. The Property Manager shall be entitled to request the additional people to vacate the coliving property without notice. If the Guest does not comply with this request within 12 hours. The Property Manager shall be entitled to terminate the rental agreement with immediate effect and oblige all occupants to vacate the room/bed without further notice and with no refund.

3. Bookings and Payments


The first month’s rent and a security deposit (if required by the Property Manager) are collectively called the Initial Fees, and are payable by the Guest when the booking is Accepted.

3.1 Instant Bookings
When your payment is accepted for a room or bed, the booking shall be immediately “confirmed” and binding.

3.2 Request Bookings
Some coliving properties are available on Request Booking, where it will be stated that “the Property Manager requests 48 hours to confirm your booking”. In such a case, your payment card will be authorized for the Initial Fees for a period of up to 48 hours. If the Property Manager accepts your booking request, your card will be charged, and the booking shall thereafter be “confirmed” and binding. If the Property Manager declines your booking request, the payment authorization on your card will be immediately cancelled. Depending upon your bank, this payment authorization may be removed from your account immediately, or it may take up to 7 days.

3.3 Payment Instalments
Depending upon the payment policy of the Property Manager, the payment policy of the website where you made your booking, and the number of days before move-in, you may be required to pay the Initial Fees to confirm your booking, or you may be offered to pay in two installments. When making payment by installments, your card or bank will be charged the first installment upon booking. The second installment needs to be paid or automatically charged from your primary payment method 7 days before your move-in date. The due date for your second installment is determined by the Property Manager’s payment policy and communicated to you when you booked. If we can not charge your card after repeated attempts, your booking will be cancelled, and your deposit forfeited according to the cancellation policy applied to your booking.
Coliving.com or the website where you made your booking will securely store your card details at the time of booking to charge the second installment. Coliving.com uses a world-class payment processor to store your card details securely.

3.4 Booking Details
When your booking has been confirmed by the Property Manager, either by way of Instant Booking or by the Property Manager’s acceptance of your Request Booking, Coliving.com will send to you by email a unique confirmation page for your booking (“Booking Details”). This confirmation page contains important information such as your Booking reference number, contact details for the Property Manager, the exact address of the property, travel directions, and optional extras and services you may order from the Property Manager.

3.5 Rental Rates, Taxes, and Currency
Unless otherwise stated, all prices are in USD (US Dollars), and payments for bookings will be made in USD (US Dollars). Some third-party websites and sales channels may convert the price into your local currency. However, when Coliving.com processes the payment, it will be charged to your card in USD (US Dollars). The rate charged includes all sales taxes and VAT. However, some localities require the Property Manager to collect other taxes, shown when you make your booking and on your Booking Details. Should you be required to pay the Property Manager upon check-in for other taxes or optional services you have ordered, you might be required to pay for them in the local currency.

3.6 Payments for optional services
It may be possible to order optional services from the Property Manager from the Booking Details page. If you place an order for optional services, e.g., a bicycle, airport transfers, or dedicated office space, directly with the Property Manager and beyond the agreement which has been entered into with Coliving.com as the intermediary, you may be charged an additional amount which should be settled directly with the Property Manager. While Coliving.com provides a facility for you to order optional services from the Property Manager, we are not a party to any agreement for these optional services.

3.7 Consumptions
If you are asked to pay for consumption while staying at the property, you should report a problem according to Section 6 below. Property Managers must state in their listings if such charges are additional, either optional or mandatory.

3.8 Month to month stays
This Agreement is automatically renewed on a month-to-month basis until cancelled by any of the Parties with 30 days notice, with no reason needed, unless agreed differently in the Booking Details. Monthly rental rates are due 7 days before the beginning of the each rental period (30 days). If the next month’s rent is not paid at least 3 days before the beginning of the next rental period, you will automatically lose the right to continue your stay. We will issue a 3-day notice to “pay or quit” (pay or move-out). You will be subject to legal eviction proceedings and will continue to be responsible for payment plus any potential fees you may owe.
If you are asked to leave the property because of non-payment your security deposit may be withheld to compensate for lost income.

4. Cancellations


4.1 Cancellation Terms
The Cancellation Terms, including your entitlement to a refund when canceling your booking, form part of these Terms and Conditions. The Cancellation Terms are provided on the Booking Details page.

4.2 Cancelling your booking
You can only make cancellations from the Booking Details page. You must click the Cancel Stay button and successfully submit the requested information on the cancel booking form. Your cancellation shall only apply from the time at which this is successfully submitted. The cancellation terms determine your right to a refund when canceling your booking. If any, the refund amount you are entitled to may be based upon submitting your cancellation at least a certain number of days before check-in. The check-in time is taken to be the earliest check-in time as specified on Booking Details regardless of whether you have agreed another check-in time with the Property Manager, and the check-in timezone is the timezone of the Property and not the time zone in which you reside.
If you are entitled to receive a full or partial refund, Coliving.com will send your refund to the same payment method you used to pay for your booking. Refunds are processed within 72 hours of cancellation and may take 5-10 weekdays to reach your account.

4.3 Cancellation by Property Manager
If the Property Manager cancels your Booking, you will receive a full refund or a similar or better accommodation at Property Managers’s discretion. Refunds are processed within 72 hours of cancellation and may take 5-10 weekdays to reach your account.

4.4 Immediate termination
These are actions that may result in immediate termination of this Agreement.
They may include, but are not limited to, the following:

  • Conduct that threatens the safety of other guests, staff, or community members.
  • Possession of, or threatened use of a weapon.
  • Climbing the roof or walls of any building or trees.
  • Causing reasonable apprehension of harm to any person in the community.
  • Violations of the Fire Safety Policy, including:
    • Interfering with, misusing, tampering with or damaging fire safety equipment.
    • Smoking inside of any building, including balconies. All smoking on the property should be in the designated smoking area only.
    • Unauthorized burning of any material on the property, including but not limited to incense and candles.
    • Disregarding a fire alarm signal or refusing to evacuate a building.
    • Recklessly or intentionally activating an alarm when an emergency situation does not exist.
    • Interfering with, misusing, tampering with or damaging, any electronic device.
    • Blocking an egress path or window.
    • Leaving food unattended in or on the stove.
  • Any discriminatory harassment or sexual misconduct.
  • Theft of or destruction of premises or other community members' property.
  • Sex, nudity, voyeurism or lewd behavior on property or at events.
  • Watching pornographic material in Communal Areas.
  • Discriminatory or marginalizing language or behavior.
  • Illegal drug possession or use on property or at events.
  • Committing any felony during your stay.
  • Tampering with CCTV or security devices.

4.5 Refunds
A refund will not be given in other circumstances which include, but are not limited to: accommodation that is not according to taste; accommodation that is not in line with religious ideology (including living with people from another gender); accommodation that turns out to be in a less safe neighborhood; accommodation that has noise complaints; accommodation that is not suitable to the Guest because of medical reasons; accommodation that has a minor malfunction that could not have been known in advance; the Guest is hindered in coming to the accommodation because of a change of plans, travel delays, illness or having made a double booking; the Guest has not followed check-in instructions or does not show up by any reason; the Guest fails to report the issue within the first 24 hours after the move-in date registered on the platform.
The Guest must inform Coliving.com and the Property Manager within 24 hours after the start of their stay. The Guest must substantiate his claim and provide visual proof (pictures, videos). If Coliving.com finds, at its own discretion, the Guest claim to be convincing, it will refund the rent and the fees charged by Coliving.com to the Guest. If the Guest does not inform Coliving.com.com about any problems within 24 hours from the start of the stay, the Guest is expected to have agreed with the room as it is. Coliving.com will then transfer the payment of the rent to the Property Manager.

5. During Stay


5.1 Pets, smoking and allergies
In most coliving properties, pets are not allowed. However, neither the Property Manager nor Coliving.com can guarantee that there have not been any pets in the house on prior occasions or that the Property Manager does not have pets on or nearby the property. Neither the Property Manager nor Coliving.com assumes any responsibility for the Guest’s allergic reactions in any coliving properties.
If the Guest brings a pet to a property where pets are not permitted or where the Property Manager’s permission to do so has not been received. The Property Manager shall be entitled to terminate the rental agreement with immediate effect and the Guest shall immediately vacate the property without further notice and with no refund.
The Guest is liable for any damage caused by pets under the existing damage agreement detailed in Section 8 below and/or any superseding agreements specific to pets that may have been made at the time of booking. In most coliving properties, smoking is not allowed. Additional charges will be incurred if it is found that the Guest has violated our non-smoking policy without prior permission. Guests acknowledge that the cost to clean up smoking residue may range from $100 to $5,000.

5.2 Noise
Occasionally Guests may experience unexpected noise from construction sites, traffic, etc. Neither the Property Manager nor Coliving.com can be held accountable for unexpected noise. Multiple people occupy the coliving property, and a higher-than-normal tolerance for noise must be applied by all Guests, especially during weekends.

5.3 Swimming pools
For safety reasons, the Guest shall follow any instructions from the Property Manager relating to the use of a swimming pool if the coliving property includes one. The Guest shall be ultimately responsible for any use of the swimming pool.

5.4 Hazardous items
The Guest shall not keep on the Premises any item of a dangerous, flammable or explosive character that might unreasonably increase the danger of fire or explosion on the Premises or that might be considered hazardous or extra hazardous by any responsible insurance company.

5.5 Maintenance
The Property Manager may enter the Premises at reasonable times to make necessary repairs or changes required to make or to supply the utilities or services they have agreed to supply. They may also enter the Premises to show the Premises to potential or actual guests, workers, or contractors.

6 Reporting a Problem


6.1 Report a problem
If the property is substantially different than advertised, you can “Report a Problem” within 24 hours of check-in. The check-in time is taken to be the earliest check-in time as specified on Booking Details regardless of whether you have agreed to another check-in time with the Property Manager, and the check-in timezone is the timezone of the Property.
Reporting a problem can only be made by you from the Booking Details page, where you must click the Report a Problem button and successfully submit the requested information on the Report a Problem form.

6.2 Resolving your problem
Once you have Reported a Problem, Coliving.com will ensure that the Property Manager is immediately notified and will not process any pending payments to the Property Manager until such time that the problem has been resolved. In case of a problem, you shall grant the Property Manager a reasonable time limit to remedy the problem or repair any defect or damage.
If you cannot find a suitable resolution directly with the Property Manager, Coliving.com may choose to mediate a solution. The problem is considered resolved when you click the “Problem solved” button from the Booking Details page or tell Coliving.com that the problem is solved by email.

7. Final cleaning


7.1 Provided by Property Manager
The Property Manager shall provide the final cleaning. Some Property Managers demand an Extra Fee to cover a deep clean and prepare the next guest's room. This shall be informed during your booking. You are expected to leave your room or bed tidy, your dishes washed and put away, and trash placed in the external bins provided. If in doubt, refer to the house rules if provided or ask the Property Manager.

8. Damage and Security Deposits


8.1 Your responsibility
You shall responsibly treat the accommodation and must return it in the same condition as it was received.

8.2 Your liability
You are liable to the Property Manager for any damage to the coliving property and/or its inventory/furniture/appliances or facilities committed during the rental period. Damage to the coliving property and/or its inventory made during the rental period must immediately be reported to the Property Manager.
You shall not make any changes in the Premises or change the appearance of any walls, floors, carpeting, windows, doors, appliances, or fixtures within your room or common areas.

8.3 Property Manager claim
Any claim by the Property Manager regarding damage made during the rental period, whether the Guest has reported such damage or whether it has been otherwise ascertained, can be made up to 24 hours after the latest check-out time. The check-out time is taken to be the latest check-out time as specified on Booking Details regardless of whether you have agreed to another check-out time with the Property Manager. The check-out timezone is the timezone of the Property.

8.4 Security deposits
As part of these Booking Terms, the Property Manager may request you to agree to a Security Deposit at the booking time. This will be clearly stated on the Booking Details page. If the Property Manager reports to Coliving.com damages or missing inventory/furniture/appliances within 24 hours of check-out and provides evidence. You agree that Coliving.com may charge your security deposit account or payment card an amount up to the maximum amount of the Security Deposit. If Coliving.com cannot charge your payment card, you agree to make payment via other means within seven days. If the Property Manager has made no claim, your Security Deposit will be paid back to the payment method it was paid from, or other ways agreed, within 7 work days.

9. Coliving.com as the intermediary


Coliving.com is the intermediary for the renting of coliving properties and is not the owner of these. All contractual and legal responsibilities and obligations shall, therefore, rest with the Property Manager alone. Coliving.com shall safeguard the Property Manager’s interests in connection with the completion of the booking. If contrary to Coliving.com’ expectations, a booking cannot be completed due to reasons beyond Coliving.com’ control, e.g., due to sale by order of the court or due to the Property Manager’s breach of contract or similar, Coliving.com shall be entitled to cancel the booking, and the rent which you have already paid shall be refunded immediately. However, as an alternative and at Coliving.com’s discretion, can offer you another, similar room in another coliving property. Coliving.com is not involved in or responsible for transferring funds between the Property Manager and the Guest.

10. Extraordinary events


10.1 Force majeure
If the rental completion is made impossible or difficult to a significant degree due to events/ force majeure. In case of war, natural disasters, pollution disasters, drought, other extraordinary weather conditions, epidemics, the closing of borders, traffic conditions, the interruption of currency trading, strikes, lockouts, and similar force majeure which were not foreseeable at the time when the rental agreement was entered into, Coliving.com and the Property Manager shall be entitled to cancel the rental agreement as neither the Property Manager nor Coliving.com can be held liable in the above cases.

10.2 Other extraordinary events
Neither the Property Manager nor Coliving.com can be held liable for cases of insect attacks in the coliving property or on the property, nor for theft, damage to, or similar circumstances relating to the Guest’s property.

11. Processing of personal data


Coliving.com may collect and process personal information about you necessary for a contract’s performance between you and Coliving.com. Coliving.com will not process additional personal information without your prior consent. You have a right to request access to and rectification of personal information about you. You also have the right to object to our processing of personal information about you, and you have a right to complain to a supervisory authority.
You can read more about the personal information Coliving.com processes and the measures are taken to protect your personal information in our “ Privacy and Cookie Policy”.
Please note that third-party websites may also collect and process personal information about you and your behavior on their website. Your access to and use of third-party websites is solely subject to such sites’ given privacy policies.

12. Miscellaneous


If any discrepancy between these Terms and any other written agreement made between the Guest and Coliving.com, these Terms shall prevail. If there is any discrepancy between the English and any translated version of these Terms (due to translation or mistakes etc.), the English version will prevail.
Coliving.com has communicated all information, including photos, descriptions, and facilities in the product feed available to Sales Channels as accurately as possible. Coliving.com is not liable for any errors by Sales Channels in displaying this information on their websites.
As coliving properties may be privately owned, changes might occur in the information given. Coliving.com shall not be responsible for such changes.
We recommend you thoroughly read the information and details of the Booking Details page as they form part of these Terms for Guests.

13. Jurisdiction


This Agreement shall be governed, construed, and interpreted by, through, and under the Laws of the State of California, US.


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