Update your profile and contact details

Keep your profile and contact details current. Out-of-date information leads to missed notifications and slower responses if something needs urgent action.

Where settings live

Account is the central place for everything personal:

Profile — name, photo, bio, languages.
Email — your primary email (used for all account communication).
Phone — your phone number (used for SMS verification and identity verification).
Password — change password, manage account security.
Verification — complete or update identity / business verification.

Profile

Your name

What residents see on a booking confirmation. Use your real name or a recognisable handle — not a username.

Profile photo

A clear photo of your face (or your team) builds trust. Logos look impersonal in a hosting context — even for businesses, a face photo of the main contact works better.

Bio

A short paragraph about who you are and how you host.

Languages

List languages you can communicate in. Residents filter by this in search.

Email

The primary email receives all account communication, including time-sensitive alerts.

To change it:

Account → Email → Change.
Enter the new address.
Confirm via the verification email sent to the new address.
The change takes effect once verified.

Until verified, the old email stays primary.

Phone

Your phone is used for SMS verification (if enabled), urgent booking alerts, and identity verification.

To change:

Account → Phone → Change.
Enter the new number.
Confirm via SMS code.

Password

Change at Account → Password. Use a long, unique password stored in a password manager. See Secure your account: account security and suspicious activity.

Frequently asked questions

Q: Can I have two email addresses on my account? A: One primary email per account. Use forwarding rules in your email client if you need to route to multiple inboxes.

Q: I lost access to my old email. Can I still change it? A: Yes, through identity verification. Contact support — they'll verify you another way and update the email.

Q: My profile photo isn't visible to residents. Why? A: Make sure it's uploaded and saved. If still not visible, log out and back in to refresh, then contact support if it persists.

Q: Can I hide my full name from residents? A: Residents see the first name and the first letter of your last name in most contexts; full name in formal documents (rental agreements, invoices).

Q: CanColiving.com**issue tax invoices for hosts?**A: Coliving.com does not issue tax invoices on behalf of hosts. You are responsible for generating your own invoices in line with your local tax regulations. However, you can download your receipts and payout records directly from your Coliving Wallet to support your own invoicing and accounting needs.

Q: Host invoice workflow explained: platform vs host-issued docs. A: Coliving.com provides receipts for transactions processed through the platform, but these are not the same as formal tax invoices. If your guests or local regulations require a tax invoice, you as the host are responsible for issuing it directly. Use your payout records from the Wallet as the basis for your own documentation.

Q: How to get booking and payout records for accounting. A:To download your booking and payout records:

Go to your account dashboard → Wallet → Documents
Select the date range you need
Choose your preferred format — PDF or CSV
Download and use the records for your accounting or tax filing needs

Q: How to handle invoice corrections and re-requests? A:If a guest requests a corrected invoice or re-issuance of a receipt:

Direct them to their booking confirmation email which contains payment details
If a receipt needs to be re-downloaded, they can access it from their account dashboard
For host-issued invoices, make the correction on your end and reissue directly to the guest
Contact Coliving.com support if there is a platform-related error in the receipt

Q: How to prepare records for VAT/GST reporting? A:To prepare your records for VAT/GST reporting:

Download your monthly payout exports from Wallet → Documents in CSV format
Identify the gross booking amounts, platform fees, and net payouts
Consult a local tax advisor to determine which amounts are subject to VAT/GST in your region

-Keep all records for at least the minimum period required by your local tax authority

Coliving.com does not calculate or withhold VAT/GST on your behalf.

Q: Taxes, invoices, and host documents explainedA:As a host on Coliving.com:

Taxes — You are fully responsible for declaring your rental income in line with your local tax regulations. Coliving.com does not withhold taxes on your behalf and does not collect taxes from guests.
Invoices — Coliving.com does not provide invoices, but receipts are available for download from your Wallet.
Documents — All payout records and receipts can be accessed from your account dashboard → Wallet → Documents in PDF or CSV format.

We recommend consulting a local tax advisor for guidance specific to your region.

Q: What documents can residents request from hosts? A:Residents may request the following from hosts:

Proof of booking or rental agreement

Receipt of payment

Any locally required tenancy documentation

Coliving.com provides booking confirmations and payment receipts through the platform. For any additional documentation required by local law, the host is responsible for providing it directly to the resident.

Q: Year-end host records checklistA: At the end of each year, make sure you have the following ready for tax and accounting purposes: