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Invite team members and manage access
Sharing a login is risky — it makes account recovery harder, prevents per-person audit trails, and means everyone has the keys to your payouts. Inviting team members gives each colleague their own access, scoped to what they need.
Where this lives
Team access is managed at Managed account.
The role types
The platform uses functional roles — each grants access to a specific area:
RoleWhat they can accessListing managerCreate, edit, and manage listings; update availability, prices, descriptions, photos.Booking managerRespond to booking requests; manage the Inbox; handle the booking pipeline.Finance managerAccess wallet, payouts, payment methods, and financial reports.
You assign one or more roles to each team member based on what they actually do. A property manager might get listing + booking; an accountant might get finance only.
How to invite
- Go to Managed account.
- Add the colleague's email.
- Pick the role(s) they need.
- (Optional) Scope to specific listings if relevant.
- Send. They receive an invitation to set up their own login.
Changing access later
From the same page:
- Add or remove roles to broaden or narrow what someone can do.
- Remove access entirely when someone leaves.
Changes apply quickly. Active sessions for removed users are signed out.
Good practices
- Onboarding — invite a new colleague with the minimum role on day one. Add more if they need it.
- Offboarding — remove access before their last day, not after.
- Regular review — once a quarter, audit the access list and remove anyone who no longer needs it.
- Owner backup — for resilience, make sure at least two people have full access so a forgotten password doesn't lock you out.
Frequently asked questions
Q: Can a team member belong to multiple host accounts?
A: Yes. Each invitation creates an account-specific membership; their single login can switch between accounts.
Q: Can I restrict a team member to specific listings?
A: Yes — set the listing scope when inviting.
Q: What happens to messages and actions a team member took if I remove them?
A: They stay in the account's history. The resident sees no change.
Q: A team member needs to do everything I do. What role do I give them?
A: All three functional roles. There isn't a single "admin-all" role.