Regional Support Specialist (France based)

Coliving.com is on a mission to redefine urban living by fostering a sense of community, collaboration, and well-being. As a Regional Support Specialist, you will play a vital role in ensuring operational excellence and enhancing the overall experience for both hosts and residents in our marketplace. Reporting to the Regional Manager, you will oversee listing quality, facilitate smooth operations, and contribute to community engagement. If you have a passion for structured processes, digital marketplaces, and collaborative teamwork, this role is for you.

About Coliving.com

At Coliving.com, we are on a mission to revolutionize the way people find and book the perfect coliving home.
With the largest selection of coliving properties worldwide, we are committed to helping our users discover the best options to suit their needs and preferences.
We believe that everyone should have the opportunity to live in a supportive, community-focused environment, and we are dedicated to making the process of finding and booking a coliving home as easy and stress-free as possible.
With our commitment to safety and security, users can trust that they are choosing a high-quality, reliable coliving home when they book through our platform.
By fostering a sense of belonging and connection, we are helping people create meaningful and fulfilling experiences.
Join us on our journey to change the way we live, work, and thrive together.

Responsibilities

Quality Control & Compliance
• Review and monitor new and existing listings to ensure they meet company guidelines and maintain consistency.
• Provide feedback to listing creators and work with Host Account Managers (HAMs) to optimize property presentations.
• Maintain and refine quality assurance processes to enhance the marketplace experience.

Listing Management & Operational Support
• Assist in managing listing statuses, ensuring accuracy in categorization and availability updates.
• Work closely with the product and content teams to address listing-related issues and implement improvements.
• Support HAMs in updating FAQs and relevant content to maintain transparency and user clarity.

Social Media & Community Engagement
• Collaborate with the marketing team to develop engaging content around coliving spaces.
• Monitor and engage with online communities, responding to inquiries and fostering conversations.
• Track social media analytics to assess engagement and support content strategy refinements.

Administrative & Project Support for the Regional Manager
• Assist with scheduling, coordination of regional meetings, and organization of community events.
• Prepare reports, presentations, and performance analyzis for internal stakeholders.
• Follow up on regional projects, ensuring timely execution and progress tracking.

Process Optimization & Training
• Identify opportunities to enhance internal workflows and streamline operations.
• Develop and maintain documentation, including Standard Operating Procedures (SOPs) for listing management and quality control.
• Support onboarding and training of new team members to ensure operational consistency.

Cross-Department Coordination
• Act as a liaison between the regional team and other departments (marketing, product, customer service) to ensure smooth collaboration.
• Assist in troubleshooting operational challenges and implementing structured solutions.
• Communicate effectively to bridge gaps between regional operations and global strategy.

Requirements

Location
Must be based in France, preferably in Paris.

Experience
At least 2+ years in a similar operational, marketplace support, or administrative role.

Industry Knowledge
Experience in coliving, hospitality, real estate, or marketplace businesses is a strong advantage.

Skills & Competencies
• Highly organized with strong attention to detail.
• Speaks Spanish and English fluently. Portuguese is also preferred.
• Strong written and verbal communication skills.
• Ability to work across multiple teams and coordinate various projects.
• Familiarity with social media engagement and content strategy.
• Comfortable working with data tracking, reporting, and digital tools (Asana, Notion, or similar project management software).
• Proactive problem-solving mindset and ability to adapt to changing priorities.